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Returns & Replacements LOVE IT OR GET YOUR MONEY BACK Replacement Assistance The fastest way to receive our assistance is to submit a customer support ticket via email at firstname.lastname@example.org If you received defective, damaged, or incorrect products, write on the subject [Product Issues]. We will need picture proof, so please do not throw away your package. If your order experienced problems with shipping or delivery, write on the subject [Shipping & Delivery]. **Please contact us for assistance within 30 days of your order’s purchase date. After 30 days, we are unable to guarantee that return, refund, or replacement assistance can be offered. Return Eligibility The items must be returned within 10 days of its delivery, for nail products and 30 days for skincare products. Return Policy To receive a full refund, please follow our guidelines below and ship your order to one of our warehouses. We will indicate the warehouse with a RMA # after you contact us. Items returned without this number will NOT be refunded. STEP 1 We do not cover the cost of return shipping We'll also pay the return shipping costs ONLY if the return is a result of our error (you received an incorrect or defective item, etc.). You can be eligible for a 50% refund on orders marked as "refused" or "returned to sender" We do not accept in-person returns Items that arrive damaged back to our warehouse will be discarded and you will be responsible for a safe disposal fee. Please pack your items to send them back properly. Items that arrive damaged back to our warehouse will be discarded and you will be responsible for a safe disposal fee. STEP2 Submit your proof of return via email. Your returned shipment receipt must show our warehouse as the destination. If it doesn’t, you must also submit one of the following as your proof of return: An active return tracking number, OR A photo of your package clearly labeled with a return destination Step 3 We process your refund, which may take up to 5-10 business days to return to your original payment method. Partial Refund We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfill the required customs payments or to pick up their orders held by the courier. These orders are not guaranteed to reach our warehouses and therefore eligible for a 50% refund. Original shipping fees are non-refundable. We provide replacement assistance as an alternative remediation for these types of orders. Refund Timeline Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days (Monday-Friday) to return to your original method of payment. This is a standard banking time frame and will vary depending on your financial institution