We sell & ship worldwide via the postal service or DHL and UPS depending on your choice.
You will receive a confirmation email after you place your order. Orders take 1-4 business days to leave our warehouse after placing the order.
You will receive a shipping email when it ships. Check your SPAM folder, sometimes our notification emails stay there.
If you haven't heard from us, that means that your order is processing.
If you don't have a confirmation email, make sure your payment went through.
Shipping vs processing:
Shipping time and processing time are 2 different things.
Shipping is the time it takes to reach you after we ship your order. Processing time is the time it takes to process an order and tender it to the delivery courier.
You will receive a reference number that can be tracked at ppxtrack.com when the package ships from the USA.
International packages depart our warehouse in Texas to go to the international postal processing center in Illinois. Once the package arrives there, is when it will start showing updates. That is why it takes about 5-6 business days to start showing any kind of updates.
Patience is the key, some international packages arrive in 2 weeks, some in four or five. It all depends on how fast your country is clearing packages coming from the US.
We now have fulfilment centers in the UK, Spain and USA. This will help expedite the orders going to EUROPE and the rest of the world :)
What do I do if my order says it was delivered but I don't have it?
Since we use the United States postal service to ship orders, you need to contact them directly with your tracking number to open a package investigation.
Unfortunately we don't work at the postal service and we don't have any inside information, we will have as much information as you do. Since you are the receiver, you have to contact them directly.
When we shipped your order, we sent you a confirmation email with the address where we shipped. Please verify that this address is correct.
Unfortunately refunds cannot be given if the USPS tracking shows a package "DELIVERED".