How long have you been in the market?
We have been around since 2014.
Where are you located?
We are in the USA. Our offices are in Los Angeles, California. Our shipping warehouses are in Texas and NY. We will soon start shipping from Spain too.
Where are your products made?
Our products are proudly made in the USA.
Are you cruelty free/vegan?
Yes, we are animal cruelty free and vegan.
When will my order ship?
Processing times for shipping are 1-3 business days ( not counting Saturday, Sunday or US holidays).
Do you ship worldwide?
Yes, we ship worldwide through the postal service network.
Where can I find your products?
Some of our products can be found at Sally beauty stores worldwide.
Is your shipping really free?
Yes, we offer free shipping. Domestic shipping ( within the USA) includes tracking.
International free shipping only offers a partial tracking that will stop updating once it reaches out the destination country. If you want to know where your products are at all times, we recommend you upgrade to the FULL TRACKING option at checkout.
What are your shipping transit times?
We really depend on the postal service and sometimes we wish they would deliver faster but transit times are as follow:
Continental USA: 2-4 business days
Non Continental USA: 5-7 business days.
International: 2-4 weeks after the package leaves the USA.
My tracking is not working....
International packages can be tracked at ppxtrack.com ( please allow 1 week after shipment notification to start seeing updates)
Domestic packages at usps.com ( please allow 1 business day after shipment notification to start seeing updates)
Are your products legal in all countries?
Yes, we are proud to comply with worldwide cosmetic regulations.
What is Mess no more!® shelf life?
Mess no more has a shelf life of 12 months and 6 months after opening.
Do you sell wholesale?
Yes, please contact firstname.lastname@example.org