We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Love it or Return it
HOW IT WORKS?
LOVE IT OR SEND IT BACK. You may return most new, unopened items within 10 days of delivery for a full refund on the price of the item not on the shipping. We'll also pay the return shipping costs ONLY if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your full refund (only for the price of the product, we will not refund tracking number purchases) within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns & Replacements
LOVE IT OR GET YOUR MONEY BACK
The fastest way to receive our assistance is to submit a customer support ticket via email at firstname.lastname@example.org
If you received defective, damaged, or incorrect products, write on the subject [Product Issues]. We will need picture proof, so please do not throw away your package.
If your order experienced problems with shipping or delivery, write on the subject [Shipping & Delivery].
**Please contact us for assistance within 30 days of your order’s purchase date. After 30 days, we are unable to guarantee that return, refund, or replacement assistance can be offered.
The items must be returned within 10 days of its delivery, for nail products and 30 days for skincare products.
To receive a full refund, please follow our guidelines below and ship your order to one of our warehouses. We will indicate the warehouse with a RMA # after you contact us.
Items returned without this number will NOT be refunded.
We do not cover the cost of return shipping
We'll also pay the return shipping costs ONLY if the return is a result of our error (you received an incorrect or defective item, etc.).
You can be eligible for a 50% refund on orders marked as "refused" or "returned to sender"
We do not accept in-person returns
Items that arrive damaged back to our warehouse will be discarded and you will be responsible for a safe disposal fee. Please pack your items to send them back properly.
Items that arrive damaged back to our warehouse will be discarded and you will be responsible for a safe disposal fee.
Submit your proof of return via email.
Your returned shipment receipt must show our warehouse as the destination. If it doesn’t, you must also submit one of the following as your proof of return:
An active return tracking number, OR
A photo of your package clearly labeled with a return destination
We process your refund, which may take up to 5-10 business days to return to your original payment method.
We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfill the required customs payments or to pick up their orders held by the courier. These orders are not guaranteed to reach our warehouses and therefore eligible for a 50% refund. Original shipping fees are non-refundable. We provide replacement assistance as an alternative remediation for these types of orders.
Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days (Monday-Friday) to return to your original method of payment. This is a standard banking time frame and will vary depending on your financial institution