Frequently Asked Questions
Welcome to our FAQ Page
After placing the order
You will receive a confirmation email after you place your order.
Orders take 1-4 business days to leave our warehouse after placing the order.
You will receive a shipping email when it ships.
Check your SPAM folder, sometimes our notification emails stay there.
If you haven't heard from us, that means that your order is processing.
If you don't have a confirmation email, make sure your payment went through.
Orders can only be canceled 3 hours after the order has been placed. After that it goes to the processing queue and it can't be canceled.
If we have not been able to fulfill your order after 7 business days for extraordinary reasons, you may ask for a cancelation and a refund. Cancelations are not guaranteed, if your item is already in the fulfilling process, we can't stop it.
We send confirmation emails and shipment emails. Only for issues with orders such as wrong or unverified address we may contact you to confirm your shipping address.
Once you place your order you receive a confirmation email, if you did not receive one, check your SPAM or may have had a typo in your email and that is why it did not go through.
Once your order ships, you will receive a shipment notification email with your tracking number.
We know mistakes happen but unfortunately there is no way for us to know that your address is incorrect or it was sent to a different address to the one you intended to ship to.
If you catch your mistake early and we haven't shipped, please email us with the subject line "URGENT, WRONG ADDRESS" so we can catch it on time.
If we have shipped already we can't stop it :(
If we get a package back due to an incorrect address, we can either resend the package or refund you, but you will be responsible for the shipping cost since we've paid for that to the US postal service in advance.
We do not store payment information. When you place your order our payment processing gateway SHOPIFY PAY processes the payments and we don't have access to that information. That is why your card is charged when you place the order.
Please be mindful that your billing address has to match exactly.
If you are using a prepaid card you need to contact the issuer to enable a billing address for online purchases.
We have been around since 2014.
Our products come with printed instructions on the packaging or label, we understand sometimes they are hard to read. Most products have instructions under the product description page. Just search for the product on our search bar.
We have offices in Los Angeles, and warehouses in Texas and New York. We proudly make our products in the USA.
Yes, all our products are vegan and cruelty free.
We have 2 time sensitive products Mess no more!® and Gel no more!™
Mess no more!® is sensitive to air so the shelf life is 12 months unopened and 6 months after opening.
Gel no more!™ is also sensitive to air. If air sneaks in the bottle, the product will start evaporating. Once opened the product will last 5- 6 months in normal conditions. Unopened will last 10-12 months.
Yes we do, please send a request to firstname.lastname@example.org
Our Mess no more!®, Gel no more!™ , Gel pusher and chrome powders can be found at Sally beauty stores nationwide (USA).
Yes, we are proud to comply with worldwide cosmetic regulations.
Our Gel no more!™ removes all types of gels , acrylics, dip powders and glitter polishes.
For Dip powders: Follow the instructions of gel. You must file with a 80 or 100 grit file the top coat to break the dip. The dip does not bubble up like gel does, it will become softer, that is when you push it out of the nail. You must use a triangular gel pusher.
Depending on the brand and layers you have, it will take 4-6 applications.
For Acrylics: Same as dip powders.
Some acrylics will pop up in one piece, depending on the brand and the adhesion to your natural nail.
For UV gel (hard gel/liquid gel/ polygel): Same as dip powders.
For gel polish over acrylic: If you want to remove only the gel polish, follow the instructions to remove gel polish. Once you have pushed the product out of the nail, you can keep the acrylic or proceed to remove following the acrylic instructions above.
If your products arrived damaged, please send us a picture immediately after receiving to email@example.com . We will file a claim with the postal service and send a replacement.
You have 7 calendar days after the item is delivered to report the damage.
After this time we are afraid all damage claims would not be taken in consideration.
We offer free shipping for all our orders. The service we use is USPS first class mail. The postal service will deliver your order in 2-7 days depending on where you are.
Priority shipping means we will ship your order using USPS priority mail service. The postal service will deliver in 1-3 days your order.
Shipping time and processing time are 2 different things.
Shipping is the time it takes to reach you after we ship your order. Processing time is the time it takes to process an order and tender it to the postal service.
In the middle of this worldwide health crisis, we are trying our best to work as fast and safe as possible to get your orders to you.
We have a very reduced workforce working at the same time keeping social distancing to ship your orders but things happen everyday that are out of our control.
We constantly have to sanitize deliveries and supplies in order to be able to remain safe. This takes time.
Please bear with us, we understand you need your products for yesterday but there are things we can't control.
Since we use the United States postal service to ship orders, you need to contact them directly with your tracking number to open a package investigation.
Unfortunately we don't work at the postal service and we don't have any inside information, we will have as much information as you do. Since you are the receiver, you have to contact them directly.
When we shipped your order, we sent you a confirmation email with the address where we shipped. Please verify that this address is correct.
Unfortunately refunds cannot be given if the USPS tracking shows a package "DELIVERED".
We offer international free shipping however, this method is unregistered mail via the postal service. This means that once the package leaves the US we may or may not have any updates and there is no way for us to look up for any information. What you see is what we see.
We offer the option to purchase the tracking, if you want to know updates about your package, we recommend this option. This option will show updates until delivery. We recommend you upgrade to the FULL TRACKING option at checkout.
In both cases you will receive a reference number that can be tracked at ppxtrack.com when the package ships from the USA.
International packages depart our warehouse in Texas to go to the international postal processing center in Illinois. Once the package arrives there, is when it will start showing updates. That is why it takes about 5-6 business days to start showing any kind of updates for both methods with or without tracking.
Patience is the key, some international packages arrive in 2 weeks, some in four or five. It all depends on how fast your country is clearing packages coming from the US.
While we offer free economy shipping worldwide, this doesn’t include tracking. The fee for tracking does not go to our company, but to the postal service. If you do not purchase this tracking, we cannot trace your package once it arrives in your country. We have to rely on your country’s postal service to deliver it to you, and we won’t know if that happens.
Also please note that if you choose not to purchase the tracking, our company will not be liable for your country's postal service not delivering your package, we will not be able to refund you if your order does not arrive.
We cannot stress this recommendation enough to purchase the tracking, to ensure that we can follow your package all the way to your door, and to ensure a refund if it does not arrive.
Yes, we ship worldwide via the postal service.
We really depend on the postal service and sometimes we wish they would deliver faster but on average transit times are as follow:
First class mail
In the Continental USA: 2-7 business days
Non Continental USA: 5-7 business days.
1-3 business days
2-4 weeks after the package leaves the USA.